At UniHub Store, we value your shopping experience and aim to provide you with the utmost convenience. However, we understand that circumstances may necessitate the cancellation of an order. Please read our cancellation policy thoroughly to understand the procedures and guidelines.1
Order Cancellation Procedure:
- Cancellation Timeframe: You have a window of 12 hours from the time of placing your order to request cancellation. Beyond this timeframe, cancellations may not be feasible as the order processing may have commenced.
- Cancellation Request: To cancel your order, please contact our Customer Support team via email at shahnazansari954@gmail.com or WhatsApp us at +91 8368409569. Kindly provide your order details and the reason for cancellation.
- Confirmation: Upon receiving your cancellation request, our team will verify the status of your order and confirm the cancellation if it falls within the designated timeframe.
Cancellation Charges:
If you opt to cancel your order after it has been successfully delivered to your address, a cancellation fee of $2 will be applicable. This fee will be deducted from your refund amount and will cover the delivery charges incurred.
Exceptions:
- Defective or Damaged Products: Should you receive a defective or damaged product, please notify us immediately for assistance. We will initiate a return process without any cancellation charges.
- Late Delivery: In instances of significant delays beyond the estimated delivery time, you may be eligible for cancellation without any charges. Please reach out to our Customer Support team for further assistance.
Refund Process:
Upon successful cancellation within the specified timeframe, refunds will be processed using the original method of payment. Please note that it may take a few business days for the refunded amount to reflect in your account, depending on your bank or payment provider’s processing time.
Contact Us:
For any inquiries or assistance regarding order cancellations, please contact our Customer Support team via email at shahnazansari954@gmail.com or WhatsApp us at +91 8368409569.
Disclaimer:
UniHub Store reserves the right to modify or update this cancellation policy at any time without prior notice. Customers are advised to review the policy periodically for any changes.
Thank you for choosing UniHub Store. We appreciate your understanding and cooperation regarding our cancellation policy. ♥